Installation - Web Installation fails with error 1603

Symptoms:

• Setup halts and rolls back with an error "Feature Transfer Error -1603" and will not complete.

Error:

Applies To: 

Operating Systems: Server 2003 32bit, 64bit, R2
Version: 1.04 and later

Typical Causes & Solutions:

1. IIS 6.0 is not installed:
In order for WebAdvantage suite to install successfully, it requires that IIS 6.0 or later is installed.

Installation attempts to enable this if not currently running, however IIS may need to be installed and setup manally.

Installing IIS 6.0:
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/fb42a5d5-8ade-4dda-8bbd-f63e38e602b9.mspx?mfr=true 

2. IIS 6.0 requires a Restart:
In some cases after installing IIS 6.0, the system may need to be restarted before IIS will function properly. Windows will not indicate this.

3. IIS 6.0 is installed, but the service is not running, or has errors:
In addition to being installed, WebAdvantage Suite requires that Web Service and Default website components of windows be running and fundamentally in good health.

Check that the "World Wide Web Publishing Service" is installed and started:
To help verify that IIS is installed and running, you can check services and ensure it is started.

If it is not listed: ensure IIS 6.0 is installed (see solution 1)

If it is listed but will not start: consult Microsoft Knowledge base and other support resources for resolution of these Windows issues before installing WebAdvantage.

http://support.microsoft.com

4. IIS 6.0 is installed, the service is started, but the Default Website is not available:
In addition to being installed, WebAdvantage Suite requires the IIS be functionality correctly. The best test of this is to ensure that the “Default Web Site” is running successfully.

Check that the Default Website is Accessable:
To help verify that IIS is running properly, you can follow these steps to ensure the default website is running correctly, and IIS portion of Windows is operating.

a. Open IIS by going to Control Panel > Administrative Tools > Internet Information Services (IIS) Manager

b. Ensure Default Web Site is listed under Web Sites, and that it shows started. Browsing the site will usually show an Under Construction page. This typically means that the basic IIS functions are running.

 

Non-Resolution:

If IIS and the Default Website are running:
Often the reasons IIS will not start and run, are explained further in the Windows Event log, usually in the Application or System logs. These errors can be used to gather more information in helping resolve the issue.

Send Information to Support:
Send all error messages, texts and event log errors related to the issue to
WorldWidesupport@printmanager.com

 

If IIS and the Default Website will not run, start or produce errors:
Typically this is an indication of an issue with that Windows system. It's recommended to do the following:

Check the Event Viewer for System and Application Errors:
Often the reasons IIS will not start and run, are explained further in the Windows Event log, usually in the Application or System logs. These errors can be used to gather more information in helping resolve the issue.

Search Windows Support and Help:
Many errors, especially those found in the Event Log will have thorough FAQs within the Microsoft Support Site: http://support.microsoft.com/

Search the internet and Third Party Help Sites:
Often good internet searches of the details from error messages can help find unofficial resolution to issues, usually posted by other users.