Symptoms:

• When launching Reports Center Standard & Professional the following message appears.
  

Applies To:

This article applies to Reports Center Standard & Professional. Current version build at time of last article update: 2.1.55.1000

Causes & Solutions:

1. Reports Center Configure Database Source has not been granted permissions to the database:
In some cases after initial installation of Reports Center Standard & Professional permissios might be lacking for the database connection thus resulting in the above error message being displayed.

2. How to grant permissions to the database via Data Source:

Login to Reports Center Standard & Professional, then going to the bottom of the displayed page choose Data Source.

Example:

This will bring you to the Reports Center Configure Data Source. Here is where basic database can be configured or modified. We will only be changing credentials in a case like this.

• Make sure 'Connection User:' is the correct account.
• Also verify 'Connection Password:' has the correct password.

Example:

Once the above has been configured select Set and then Log out of Reports Center Standard & Professional and Log back in. Changes should have taken effect. Doing such handles this issue.

Non-Resolution:
In the event none of the mentioned causes and solutions resolved your issue. Please follow the following steps to provide support with valuable information to assist in troubleshooting further.

• Please write up as much details as possible to what actions were performed when working with this FAQ.
  
  
• Please send a support request to WorldwideSupport@printmanager.com
  
  
• You can also open a support case Here.