Follow

Installation - Windows couldn't connect to the Internet to download the necessary files during installation on Windows 8, 8.1, 2012, 2012R2.

Symptoms:

Running a Primary installation of Print Manager Plus on Windows 2012 or Windows 8 fails with an internet connection error. 

Interface Errors:

Windows couldn't connect to the Internet to download the necessary files. Make sure that you're connected to the Internet, and click "Retry" to try again.

There was an error during the Windows Features configuration process. Your original configuration will be restored.

MSI Setup Log Errors:

Product: Print Manager Plus -- Error 4178. Windows could't connect to the Internet to download necessary files. Make sure that you're connected to the Internet, and click "Retry" to try again.

Product: Print Manager Plus -- Error 4180. There was an error during the Windows features configuration process.
Your original configuration will be restored.

CustomAction AI_WinOptFeaturesConfig returned actual error code 1603

 

Known Causes:

  • Operating Systems: Windows 8\8.1 or Windows Server 2012\2012 R2
  • No Available Internet Connection
  • Security Update 2966828 or 2966827 has been installed.
  • Only occurs when 'Primary Installation' was chosen
  • Installing .NET 3.5 manually from 'Add Roles and Features Wizard' also fails

 

Solution:

When no internet connection is available or the aforementioned security updates have been installed then this windows feature can be installed from the Windows Server 2012 R2 installation media using the following Powershell command.

Install-WindowsFeature –name NET-Framework-Core –source D:\sources\sxs

Replace "D" with the drive your installation ISO or DVD is mounted at.

Once .Net 3.5 has been installed, you can resume your installation of Print Manager Plus.

 

References:

The following references were used in the creation of this article.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk