In rare situations, there may be an occasional job that is corrupt, or in some tracks a large incorrect figure. For example an incorrect page count or copy count well over 1,000 pages.
With a large numbers of end users it can be difficult to track down the exact document and settings that create the issue.
The following article will describe using a Rule to save a spool file.
Creating the Rule on a Printer:
In this example, we will set a rule to capture any spool files sent to a printer that register as over 1,000 total pages.
- Open the Printer's Rules and Restrictions and click [New Rule]
- Enable Page Count Criteria:
Enable the Page Count criteria, and set it to 1,000. Ensure 'All' Option remains selected and click [Next]
- Name the Rule, and Enable Saving:
On the next screen there are a variety of options that must be enabled.
(A) Set the Rule Name
(B) Set the Job Action to Allow
(C) Check the box to Save the Spool file
- (Optional) Enable Email Notification
If you have configured email notifications (See Configuring Email) then you can also set it up to email you when a file has been captured.
Locating a Captured Job
Captured jobs will be saved in a zip file within the Print Manager Plus log directory. By default this is located at [%PROGRAMFILES(x86)%\Print Manager\Print Manager Plus \ Logs].
Once you have captured the file, turn the rule off and report it as erroneous to support if it is in fact of an incorrect page count.