Print Manager Plus web print support all Microsoft office document types.
This article will guide you through what steps are needed if these files types are failing to upload.
Issue:
Office documents fail to upload even though support Office suite is installed
* Office must be activated, otherwise all document uploads will fail
- Be sure to restart the server after activating the office suite
* Office Architecture must match that of Web Portal / System
- (i.e. if Web Portal is run as 64 bit, office must be 64 bit.)
Solution 1:
Install Office 32 bit if 32 bit server
Install Office 64 bit if 64 bit server
Solution 2:
If running 64 bit server, and only 32 bit office is available.
For example Office 2007 only comes in 32 bit:
Change web portal to run in 32 bit mode within the PrintManager application pool
if this does not resolve the issue please contact support by submitting a service request Here
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