Thank you for being a Print Manager Plus customer. These are recommendations and a sequence of events to Upgrading your software and Migrating your Print Manager Plus 8.0 data to Print Manager Plus 9.0.
Important Note: All software you currently have installed will have to be fully reinstalled newly. Print Manager Plus 9.0 will not upgrade your software.
Important Note: Reboots will be required on your print server and/or workstations running Print Manager Plus tracking software after initial install of your new software.
Important Note: Print Manager Plus 8.0.137.209 Update is Required. Please update your main installation of Print Manager Plus 8.0 to the most recent version (8.0.137.209). This is required before a data migration can be done to our new database format in Print Manager Plus 9.0.
Important Note: Licensing has changed to per printer audited and the product comes in three different Editions (Basic, Standard and Premium) based on features. You will continue to be licensed by server and workstation depending on what you had previously purchased. In fact, in all cases you will receive even more features overall than you had.
Upgrading now:
If you would like to just start using Print Manager Plus 9.0 and you are under a maintenance contract you can. Please email us at service@printmanager.com to receive a download link and a new product key. You can also call Customer Service anytime at 650-521-5275 press #3
Notes:
These instructions apply to all types of network setups (Workgroups, Single Print Server, Direct IP Printing and Enterprise deployment) and will be given in sequence. You can ignore the sections that do not apply to your current setup. If you have any questions or run into trouble you can open a support ticket, send email or call us for assistance.
We Recommend you read through our support category "Requirements, Installation Recommendations and Best Practices" and choose your related FAQs.
Primary Installation of Print Manager Plus 9.0:
Note: We are going to do a side by side install next to the Print Manager Plus 8.0 Primary Installation.
1. Install the full Print Manager Plus 9.0 Installation on the machine that has the Print Manager Plus 8.0 primary installation running.
2. Choose the primary installation.
3A. If you are running a Print Manager Plus 8.0 database via SQL on this machine then select the first option "Local Microsoft SQL Express Database Engine."
3B. Accordingly if you are using an existing SQL Server then choose the second option "Custom Microsoft SQL Database Engine.
4. Enter your Local Administrator or Domain Service Account.
5. The install will detect the existing Print Manager Plus 8.0 service. Make sure you check the box to disable this.
6. The next Windows will appear and this will begin the installation and configuration changes needed to run Print Manager Plus 9.0.
Note: Some errors can appear and stop the install based on various reasons. Please refer to our Installation Troubleshooting FAQs if installation fails.
7A. Once the product has finished installing click Finish. The O/S will ask you to reboot the system. Click Reboot.
7B. Once the machine has restarted click on the new Print Manager Plus icon on the desktop or go to your start menu and select Print Manager/Print Manager Plus.
8. When running Print Manager Plus 9.0 for the first time your will be prompted to for settings to be implemented. If you have already received your new product key you can open it here. If not you can still run the product fully as an evaluation and still migrate your data.
9. Set your default page costs here. When you migrate your data all of this data will change to whatever your PMP 8.0 database has set.
10. Next set your Master Password.
11. Now the new Print Manager Plus interface will appear. After about 15 - 30 seconds the Migration Wizard dialog will appear over the interface.
11A. You can select "Auto Detect my Database" and this will search for your SQL Server running the PMP 8.0 database.
11B. Accordingly, you can also select "Manually Specify my Database" a SQL Server DB or a MS Access DB.
12. After clicking continue the Migration Wizard will examine your database and tell you what will be imported and a time frame of how long it will take.
13. After clicking continue you will be prompted for what data you would like to import.
13A. If you did not run this side by side installation and are still running 8.0 services you would set "Stop and Disable all Print Manager Plus 8 Services.
Note: The Migration Wizard already knows if you are running tracking services on any Additional Servers or Workstations and will attempt to stop and disable the PMP 8.0 Services on those machines.
13B. You should also select "Stop, run import, and restart Print Manager Plus 9 Services"
Note: No services should be writing to the old PMP 8 or New PMP 9 database while the import is running.
13C. Print Manager Plus 8.0 did not always store historical domain information for all users. In event your printing history contains print jobs that it cannot determine the domain from, you will receive the following prompt.
The recommended option will be pre-selected, though here is an example of each option:
- Place the user's printing in X domain:
This option will allow you specify that any user printing data with no domain connection should just be marked in the specified domain. - Assume the user was not part of a domain
This will consider these users and their printing part of the Workgroup, or local users and will not be linked to any domain. - Attempt to lookup the user's domain, and place them in x domain if they cannot be found.
The importer will reach out to known domains, and attempt to locate the user by username and place them in the correct domain. Upon not being found (i.e. User no longer exists in Active Directory) then the user will be placed in x domain. - Attempt to lookup the user's domain, and place them in Workgroup/Local Users if they cannot be found.
The importer will reach out to known domains, and attempt to locate the user by username and place them in the correct domain. Upon not being found (i.e. User no longer exists in Active Directory) then the user will not be linked to a domain, and considered a workgroup, or local user.
14. Once you click start the import will begin and run through multiple screens showing you the progress of what data is being imported. If the import fails the product will alert you and create an import Log, which can be reviewed by our technical staff to determine what went wrong.
15. Once the import is done it will give you statistics and any small errors that may have occurred. It will restart you PMP 9 services and you can open the interface and see all of your data and run reports.
Upgrading your other software services.
Now it is time to Upgrade your other tracking services and End User Inquiry Tool or Client Billing Module.
We Recommend you read through our support category "Requirements, Installation Recommendations and Best Practices" and choose your related FAQs.
Important Note: All software you currently have installed will have to be fully reinstalled newly. Print Manager Plus 9.0 will not upgrade your tracking services or client modules software.
The Primary Installation of the new Print Manager Plus 9.0 cover these three PMP 8.0 Options that have been integrated into the product as one install.
WebAdvantage Suite Option - DONE!
All functionality of the WebAdvantage Suite Option and a lot more new features, was already installed when you installed the Primary Installation of Print Manager Plus 9.0. It now requires only to be installed once and nowhere else on the network.
Client Billing Option - DONE!
All functionality of the Client Billing Option and a lot more new features, was already installed when you installed the Primary Installation of Print Manager Plus 9.0.
Reports Center Option - DONE!
All functionality of the Reports Center Option and a lot more new features, was already installed when you installed the Primary Installation of Print Manager Plus 9.0.
What products need to be installed newly after main installation.
Additional Print Server Tracking Service
1. Uninstall the Print Manager Plus 8.0 from your additional server first and reboot. Then install the new additional server from the Print Manager Plus 9.0 install.
Additional Workstation Tracking Service
1. Uninstall the Print Manager Plus 8.0 workstation agent from your machine first and reboot. Then install the new workstation tracking service from the Print Manager Plus 9.0 install.
End User Inquiry Tool / Client Billing Module
1. Uninstall the End User Inquiry Tool or Client Billing module from your workstations and then reinstall the Print Manager Plus 9.0 - Print Client
Note: Unattended installations are available for Workstation Tracking Services and the Print Client. Click Here to read the article "Unattended Installation of Print Manager Plus Components from the Command Prompt."
Remote Administrator
Uninstall the Remote Administrator off of your workstation. Then install the new Remote Administrator from the Print Manager Plus 9.0 install.
Click Here to read the article 'Installation of the Print Manager Plus Administrator only on a remote workstation."
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